Shipping policy

Shipping Policy

Last Updated: August 21, 2026

At Stiksy, we want your shopping experience to be simple and convenient. We offer free worldwide shipping on eligible orders.

1. Free Worldwide Shipping

Stiksy currently offers free shipping worldwide.

There is no additional standard shipping charge added to eligible orders during checkout.

2. Processing Time

Orders are processed after payment has been successfully confirmed.

Processing may require additional time during periods of high order volume, holidays, promotional events, or other operational circumstances.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on your destination and circumstances affecting transportation or customs processing.

4. International Orders

Because we ship internationally, some orders may be subject to customs procedures, import requirements, or local regulations.

Customers are responsible for complying with applicable laws and regulations in their destination country.

Where applicable, customs authorities may delay an international shipment for inspection or processing.

5. Shipping Address

Customers are responsible for providing an accurate and complete delivery address during checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • Province/state
  • Postal or ZIP code
  • Country
  • Contact information

If an order has not yet shipped and you notice an address error, please contact us immediately at support@stiksy.online.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

6. Delivery Delays

Although our estimated delivery timeframe is 7–10 days, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • High shipping volumes
  • Other unforeseen circumstances

We appreciate your patience when such circumstances occur.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our support team.

For damaged deliveries, photographs of the package and product may be requested to help us investigate and determine the appropriate resolution.

8. Order Tracking

When tracking information is available, it may be provided through the email address associated with your order.

Tracking updates may take some time to appear after a shipment has been handed to the carrier.

9. Contact Us

If you have questions regarding shipping, please contact:

Email: support@stiksy.online
Phone: +1 (604) 988-9994

Stiksy
744 Compton Crt
Qualicum Beach, BC V9K 1C3
Canada