Refund policy

Return & Refund Policy

Last Updated: August 21, 2026

At Stiksy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period, subject to the conditions outlined below.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item should generally be:

Unused and in its original condition
In the original packaging, where applicable
Free from damage caused by the customer
Accompanied by your order information or proof of purchase

Because certain products may be intended for decorative or personal use, returned products should be in a condition that allows them to be reasonably resold.

2. How to Request a Return

To start a return, please contact us at:

Email: support@stiksy.online
Phone: +1 (604) 988-9994

Please include:

Your order number
The name associated with the order
The item(s) you wish to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions when applicable.

Please do not send an item back before receiving return instructions from our customer service team.

3. Free Returns

Stiksy provides free returns within 30 days for eligible orders.

If your return qualifies under this policy, we will provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide clear photographs of:

The product received
The packaging
Any visible damage
The shipping label, when relevant

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Refunds

Once your returned item has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Non-Returnable Situations

A return may be declined if the product has been substantially used, intentionally damaged, altered, or otherwise returned in a condition that does not meet the requirements of this policy.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the standard return process.